FAQ

We specialize in single-family homes, luxury cabins, boutique vacation rentals, and wellness-focused retreats in the Hudson Valley and Catskills.

We start with a full property evaluation and create a custom onboarding plan, including regulatory review, photography, and listing setup.

Typical setup takes 2–4 weeks depending on property readiness, photography scheduling, and permit requirements if applicable.

Absolutely. We provide design guidance, amenity checklists, and can coordinate staging services if necessary.

Yes. We stay current on local STR regulations and can help you navigate the permitting process if your area requires it.

We’ll review your property’s status and recommend necessary upgrades to ensure full compliance before listing.

There is no long-term commitment required. However, if the agreement is terminated within the first six months, a cancellation fee will apply to cover onboarding and setup costs.

No. To maintain quality control and revenue optimization, we require exclusive listing management during our agreement.

Complete management including marketing, dynamic pricing, guest vetting, booking management, communication, housekeeping, maintenance, supplies, and regulatory compliance.

Yes. Professional photography, optimized listing copywriting, and ongoing marketing support—including strategic features in local publications—are all included in our management fee to keep your property visible and competitive.

We monitor and update listings weekly, or as frequently as needed, based on market changes, seasonality, guest feedback, and platform algorithm updates.

Yes. Pricing is updated daily based on market conditions, demand trends, competitor rates, and special events.

Our team is available to handle guest questions, emergencies, and service requests, resolving issues quickly and professionally.

Yes. We coordinate hotel-grade professional cleaning services and property inspections after every guest stay.

We can handle routine maintenance and small repair services in-house, and can coordinate larger repairs through your preferred local vendors when needed, ensuring your property is always well cared for.

Yes. We regularly restock essentials such as toiletries, paper goods, and curated welcome gifts, with the cost of these supplies included in our management fee.

Through thoughtful guest communications, check-in instructions, custom experiences, and follow-up messaging designed to encourage 5-star reviews.

Our management fee is calculated as 20–30% of the net rental income, after cleaning fees, booking platform fees, and taxes are deducted. While the exact percentage is property-specific, it typically averages around 25%.

No, we do not charge any onboarding fees. However, if the agreement is terminated within the first six months, a cancellation fee will apply to cover initial setup and marketing costs.

Maintenance coordination is included in our management services. Small repairs completed by our in-house team are billed according to the terms outlined in your management agreement. Any services performed by third-party vendors are billed separately and paid directly by the property owner.

Yes. Marketing costs are included and cover listing creation, SEO optimization, professional photography during onboarding, seasonal photography updates, ongoing platform marketing efforts, and strategic features in local publications to keep your property competitive year-round.

No. Cleaning fees are paid by the guest and collected at booking to cover professional turnover service.

No. Multi-platform management is included under our standard management fee. Any additional costs, such as maintenance expenses or third-party services, are always reviewed and approved by the property owner before being incurred.

No. We believe in full transparency. All service costs are clearly outlined before onboarding begins.