How does the onboarding process work?

We start with a full property evaluation and create a custom onboarding plan, including regulatory review, photography, and listing setup.

How long does it take to go live?

Typical setup takes 2–4 weeks depending on property readiness, photography scheduling, and permit requirements if applicable.

Do I need to have my home fully furnished before onboarding?

Yes, but we also provide furnishing consultation if needed, ensuring your home meets guest expectations for comfort and style.

What types of properties do you manage?

We specialize in single-family homes, luxury cabins, boutique vacation rentals, and wellness-focused retreats in the Hudson Valley and Catskills.

Can you help prepare my home for hosting?

Absolutely. We provide design guidance, amenity checklists, and can coordinate staging services if necessary.

Will you assist with STR permits if required?

Yes. We stay current on local STR regulations and can help you navigate the permitting process if your area requires it.

What if my property is not yet STR-compliant?

We’ll review your property’s status and recommend necessary upgrades to ensure full compliance before listing.

Is there a contract commitment?

There is no long-term commitment required. However, if the agreement is terminated within the first six months, a cancellation fee will apply to cover onboarding and setup costs.

Can I list my property elsewhere while working with you?

No. To maintain quality control and revenue optimization, we require exclusive listing management during our agreement.

What services are included in your management package?

Complete management including marketing, dynamic pricing, guest vetting, booking management, communication, housekeeping, maintenance, supplies, and regulatory compliance.

Do you handle photography and content creation?

Yes. Professional photography, optimized listing copywriting, and ongoing marketing support—including strategic features in local publications—are all included in our management fee to keep your property visible and competitive.

How often are listings updated?

We monitor and update listings weekly, or as frequently as needed, based on market changes, seasonality, guest feedback, and platform algorithm updates.

Do you handle dynamic pricing adjustments?

Yes. Pricing is updated daily based on market conditions, demand trends, competitor rates, and special events.

How do you handle guest issues during a stay?

Our team is available to handle guest questions, emergencies, and service requests, resolving issues quickly and professionally.

Do you provide cleaning and turnover services?

Yes. We coordinate hotel-grade professional cleaning services and property inspections after every guest stay.

Who handles property maintenance?

We can handle routine maintenance and small repair services in-house, and can coordinate larger repairs through your preferred local vendors when needed, ensuring your property is always well cared for.

Do you restock amenities for guests?

Yes. We regularly restock essentials such as toiletries, paper goods, and curated welcome gifts, with the cost of these supplies included in our management fee.

How do you optimize for guest reviews?

Through thoughtful guest communications, check-in instructions, custom experiences, and follow-up messaging designed to encourage 5-star reviews.

Will you manage my calendar and prevent double bookings?

Yes. All bookings are managed centrally through a master calendar to prevent overlaps and conflicts across all platforms.

How do you determine nightly pricing?

Through dynamic pricing tools, manual adjustments, competitor research, demand forecasting, and real-time market analysis.

What happens during low-demand seasons?

We implement strategic discounts, minimum stay adjustments, and marketing boosts to maximize occupancy even during off-peak periods.

Can you guarantee a certain revenue amount?

No one can ethically guarantee earnings, but we use proven methods to consistently outperform market averages.

How do you screen guests?

We use platform verification tools, guest history reviews, and additional screening criteria to protect your property.

How do you ensure guest satisfaction?

Clear communications, detailed property instructions, professional cleaning, fast responses, and curated local recommendations all enhance guest experience.

What happens if a guest damages my property?

We file claims directly through platform protection programs like Airbnb’s AirCover.

Is there a minimum standard for property amenities?

Yes. We require essential amenities like WiFi, linens, towels, kitchen basics, and we recommend a few curated luxury touches.

How do you handle property inspections?

We conduct regular property inspections to ensure quality standards are met and proactively identify potential issues.

How is check-in and check-out handled?

We use digital guidebooks, smart locks, and clear instructions to streamline guest arrivals and departures.

What if a guest leaves a bad review?

We monitor all reviews, respond professionally if needed, and work to address any underlying issues to protect your reputation.

How do you maintain high cleanliness standards?

We partner with professional, STR-experienced cleaning teams and use detailed turnover checklists after each guest.

What is your management fee?

Our management fee is calculated as 20–30% of the net rental income, after cleaning fees, booking platform fees, and taxes are deducted. While the exact percentage is property-specific, it typically averages around 25%.

Are there any onboarding fees?

No, we do not charge any onboarding fees. However, if the agreement is terminated within the first six months, a cancellation fee will apply to cover initial setup and marketing costs.

Is there a fee for maintenance services?

Maintenance coordination is included in our management services. Small repairs completed by our in-house team are billed according to the terms outlined in your management agreement. Any services performed by third-party vendors are billed separately and paid directly by the property owner.

Are marketing costs included?

Yes. Marketing costs are included and cover listing creation, SEO optimization, professional photography during onboarding, seasonal photography updates, ongoing platform marketing efforts, and strategic features in local publications to keep your property competitive year-round.

Is there a cancellation fee if I decide to leave?

If applicable, cancellation terms will be clearly outlined in your agreement. We strive for flexible, fair contracts.

Are cleaning fees included in management fees?

No. Cleaning fees are paid by the guest and collected at booking to cover professional turnover service.

Do you charge extra for seasonal marketing boosts?

No. Seasonal marketing strategies are part of our ongoing management efforts at no extra cost.

Are there additional fees for managing multiple platforms?

No. Multi-platform management is included under our standard management fee. Any additional costs, such as maintenance expenses or third-party services, are always reviewed and approved by the property owner before being incurred.

Are there hidden costs I should be aware of?

No. We believe in full transparency. All service costs are clearly outlined before onboarding begins.

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